Privacy Policy

Last Updated: 5 September 2025

ICON Digital Solutions is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, engage our services, or interact with us online.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Project requirements and enquiry details

  • Any other information you choose to provide through our website, forms, email correspondence or consultations

We may also automatically collect certain non-personal information when you visit our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Referral sources and website interactions

  • Cookie and analytics data

How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and requests

  • Provide website design, ecommerce strategy and related services

  • Manage client relationships and projects

  • Improve our website, services and customer experience

  • Send marketing communications, industry updates or newsletters where you have consented to receive them

  • Monitor website performance and user behaviour through analytics tools

  • Comply with legal and regulatory obligations

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you updates about our services, projects, insights, events and promotions.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.

We may use third-party services such as:

  • Google Analytics

  • Google Tag Manager

  • Meta Pixel

  • LinkedIn Insight Tag

  • Email marketing platforms

These services may collect information about your interaction with our website to help us improve performance, measure campaign effectiveness and deliver relevant content.

You can disable cookies through your browser settings; however, some website functionality may be affected.

Third-Party Services

As part of providing our services, we may use trusted third-party providers including:

  • Website hosting providers

  • Customer relationship management (CRM) platforms

  • Email marketing platforms

  • Payment processing providers

  • Analytics and reporting tools

  • Cloud storage and productivity platforms

These providers may have access to personal information only to the extent necessary to perform services on our behalf and are required to protect your information.

Disclosure of Personal Information

We do not sell, rent or trade your personal information.

We may disclose your information:

  • To trusted service providers who assist us in operating our business

  • Where required by law, court order or regulatory authority

  • To protect our legal rights, property or safety

Data Security

We take reasonable technical, administrative and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy-related complaint, please contact us:

ICON Digital Solutions
Website: www.icondigitalsolutions.com.au
Email: hello@icondigitalsolutions.com.au

We will respond to privacy enquiries within a reasonable timeframe.